Frequently asked questions
What is Project Gigabit?
The UK Gigabit Programme or ‘Project Gigabit’ is a £5 billion government infrastructure project that aims to enable and deliver fast and reliable digital connectivity for the UK.
For more detail, see: https://www.gov.uk/government/news/government-launches-new-5bn-project-gigabit
What is a gigabit-capable broadband network?
A broadband network that has the capability to provide download speeds of at least 1 gigabit per second (1 Gbps or 1,000 megabits per second).
What is Connecting Shropshire?
Connecting Shropshire is a programme bringing faster broadband to the parts of the Shropshire Council area where it isn’t economically viable for private companies to provide it.
When is the Connecting Shropshire programme due to end?
What is superfast broadband?
We define superfast broadband as a download speed of at least 30mbps.
What is the Broadband Universal Service Obligation?
From March 2020, the broadband Universal Service Obligation (USO) will give people in the UK the right to request a decent broadband connection. Government has defined decent broadband as a service that can provide a download speed of 10mbps, and an upload speed of 1mbps.
The designated USO provider for most of the UK, including Shropshire, is BT.
For more information, please go to the Ofcom website or click on following link: statement-delivering-the-broadband-universal-service
What does the counter on the front page represent?
The counter on the front page of the website shows the number of premises that have benefited from the programme and can upgrade to a broadband service with a download speed of at least 30mbps.
This figure includes premises in the programme area that have access to superfast broadband connection from build by projects in neighbouring authorities, such as Superfast Staffordshire.
What about me?
How can I check my broadband speed?
There are various online checkers available, for example:
When will my area go live and when will I be able to order?
To see if you are in the our roll-out plan, please email your address and landline number (if you have one) to firstname.lastname@example.org
You can also check availability using the information on our Coverage Map.
When faster broadband becomes available will my broadband connection speed get faster automatically?
No, you’ll need to upgrade your broadband package to benefit from the programme.
Where can I get more information?
If you have any further queries, please make contact:
- by email at email@example.com
- by telephone on 01743 252203